You listen to markets. Your broker should listen to you.
With TradeStation, support isn’t an afterthought – it’s infrastructure.
Trading isn’t a team sport.
Slippage starts with unfilled orders. Execute with purpose, whether you’re placing 1 bid or 100 asks.
Private Brokerage
For traders who move markets
Includes all Premier & Select features.
Extended liquidation windows
Maintain critical positions with expanded options expiration day windows, plus strategic margin resolution instead of blunt-force liquidation when every tick matters.
Immediate escalation protocol
Bypass standard support queues with automatic urgent classification and top-priority issue escalation on all service and support requests.
Custom API integration
Advanced API connectivity with elevated request limits and dedicated support available on demand.
Premier Brokerage
For medium- to high-volume traders
Includes all Select features.
Advanced execution support
Prioritized order routing and platform-issue resolution help give you peace of mind when markets call for immediate action.
Faster resolution pathway
Accelerated response prioritization means less time in support queues and more time in the markets.
Expanded strategy laboratory
Extended historical data access for comprehensive backtesting with the historical market depth that your sophisticated strategy demands.
Select Brokerage
For all TradeStation clients
Select Brokerage delivers solid support infrastructure with the reliability needed for consistent execution.
Core execution platform
Step into a world of reliable trading platforms. Immerse yourself in the essential tools designed for consistent performance across diverse market conditions.
Real-time simulation engine
Test strategies in authentic market conditions, validating execution parameters before deploying your actual positions in live trading.
Streamlined order execution
Enter and modify trades quickly with intuitive interfaces that minimize clicks and reduce manual errors – because rapid deployment matters.
When volatility rises, you hold the line.
You should never have to wait on hold.
As a natural-born trader, you know execution is everything. It’s true when it comes to filling orders and answering questions. We measure the performance of our Client Experience team with the same precision as our brokerage execution.
- Response time: 90 seconds on average to get an answer
- Resolution efficiency: 87% of issues resolved within first contact
- Client satisfaction: 4.5/5 average rating from our clients
Performance metrics based on recent service data across all support tiers in 2024, as of Dec 31,2024. Individual response times may vary based on issue complexity, market conditions, and service tier.
*“Private Brokerage” means certain benefits provided to eligible accounts in addition to those account services that are available to all TradeStation Securities, Inc. customers. Eligible accounts are automatically enrolled in Private Brokerage. We may add, change or terminate any or all of such benefits, or change eligibility requirements, at any time. Please contact us for additional information.
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